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ARE YOU A CALIFORNIA OR NEVADA SMB THAT’S LOOKING FOR RELIABLE OUTSOURCED IT SERVICES AND SUPPORT?
For over 24 years, 7th Dimension has provided high-quality IT solutions and responsive IT support to satisfied businesses all over California and Nevada. But don’t take our word for it because we offer a 90-day, money-back guarantee to all our new clients.
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The Top 9 Reasons why small and medium-sized companies in El Dorado Hills choose 7th Dimension to Outsource Your IT Services and Support:
7th Di maintains a 99.2% client approval rating.
Everything 7th di does is analytics driven so we better understand how our clients are being serviced. A support survey is sent out after every ticket is completed. The helpdesk manager reaches out to anyone that gives a 4 out of 5 rating or below.
Responding to all calls within 15 minutes or less
We know a work stoppage and cost time and money. That is why we guarantee all of our clients 15 minutes or less average response time.
We maintain all of our clients at the highest level starting with our 60-point implementation process.
With our 60-point implementation process we ensure all our clients are at and meet our support standards for operations Providing them the best IT experience
We create a Tech Plan for all our clients.
Our Tech Plan is a way for our staff to call to the front, reporting actionable items we need to take to further improve our client’s network, security, and processes.
We are always suggesting improvements.
Unlike most IT firms we are always trying to make improvements with our clients. The idea in this approach is to be more like the IT department. We don’t want to be seen as just the “our IT company”. We look for now less than 3 improvements to implement. These suggestions are not always tech related but can be process related to the client.
Service satisfaction guarantee
We offer a no-risk, 90-day, money-back guarantee. If for any reason we can’t fix your issue or fail to deliver on a promise, you’ll receive a full refund. It’s just one of the ways we keep things simple to earn your trust and loyalty.
We conduct 3rd party audits monthly on all our clients.
We contract with a 3rd party vendor to do a full internal and external vulnerability audit of all systems. Our staff reviews every report monthly providing the information to all of our clients.
We provide a peace of mind with our Service stack.
Our services and what we refer to as our service stack is set up in a way our clients do not feel nickel and dimed. We start our service relationships with a upfront set of tools we use to monitor and protect our clients network and business.
No gimmicky IT Services just facts
This is why we gave you 9 reasons to do business with 7th Di not “7”
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YOU DIDN’T GO INTO BUSINESS TO DEAL WITH TECHNOLOGY
Let us take the reins and we’ll drive your business to success
What we offer:
What El Dorado Hills business owners are saying about us…
We always feel taken care of and know who to turn to when we have any IT issues. It saves us a lot of time just sending any issues to 7th DI and not having to figure out how to handle it on our own. Their services are worth the investment. It will save you money and time in the long run. They offer affordable rates and provide services in a timely fashion. When we had a break in in our office, their team was here within the hour to make sure there was not an IT breach. When we need them the most, they are here!
These guys are the best. They always take the time to not only fix the issues, but to proactively help you understand so you don’t run into the same problems in the future. Not all of us are IT savvy. No matter who I work with, the time is taken to explain what’s happening in plain terms. Whenever I’ve needed something right away, I always get an answer quickly and that’s consistent with every department. These aren’t just the IT guys- This is Josh, Kirk, Brandon or Eric, who we’ve built real relationships with. I am so happy we were referred to them years ago!
7th Dimension will go above and beyond for you and recommend solutions for obstacles that may exist within your company. They are constantly helping us fill voids within our company structure by analyzing our current business needs and they stay current with us as our business changes. Every member of their team shows us respect, patience and support. Our company is thankful to have created such a strong partnership with 7th Dimension.
WOULD YOUR BUSINESS BENEFIT FROM WORRY-FREE IT?
Download our FREE eBook and find out how proactive IT support can save you money.
We believe every business can achieve more with help from a Managed Services Provider (MSP), but you’ll need to know some basics before choosing one. That’s why we offer this free eBook; no strings attached, just fill out the form for your FREE digital copy.