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Are you a California SMB that’s looking for reliable outsourced IT Services and Support?
For over 22 years, 7th Dimension has provided high-quality IT solutions and responsive IT support to satisfied businesses all over California. But don’t take our word for it because we offer a 90-day, money-back guarantee to all our new clients.
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The Top 9 Reasons why small and medium-sized companies in El Dorado Hills choose 7th Dimension to Outsource Your IT Services and Support:
7th Di maintains a 99.2% client approval rating.
Everything 7th di does is analytics driven so we better understand how our clients are being serviced. A support survey is sent out after every ticket is completed. The helpdesk manager reaches out to anyone that gives a 4 out of 5 rating or below.
Responding to all calls within 15 minutes or less
We know a work stoppage and cost time and money. That is why we guarantee all of our clients 15 minutes or less average response time.
We maintain all of our clients at the highest level starting with our 60-point implementation process.
With our 60-point implementation process we ensure all our clients are at and meet our support standards for operations Providing them the best IT experience
We create a Tech Plan for all our clients.
Our Tech Plan is a way for our staff to call to the front, reporting actionable items we need to take to further improve our client’s network, security, and processes.
We are always suggesting improvements.
Unlike most IT firms we are always trying to make improvements with our clients. The idea in this approach is to be more like the IT department. We don’t want to be seen as just the “our IT company”. We look for now less than 3 improvements to implement. These suggestions are not always tech related but can be process related to the client.
Service satisfaction guarantee
We offer a no-risk, 90-day, money-back guarantee. If for any reason we can’t fix your issue or fail to deliver on a promise, you’ll receive a full refund. It’s just one of the ways we keep things simple to earn your trust and loyalty.
We conduct 3rd party audits monthly on all our clients.
We contract with a 3rd party vendor to do a full internal and external vulnerability audit of all systems. Our staff reviews every report monthly providing the information to all of our clients.
We provide a peace of mind with our Service stack.
Our services and what we refer to as our service stack is set up in a way our clients do not feel nickel and dimed. We start our service relationships with a upfront set of tools we use to monitor and protect our clients network and business.
No gimmicky IT Services just facts
This is why we gave you 9 reasons to do business with 7th Di not “7”
Get your FREE 15-minute consultation with our IT experts
YOU DIDN’T GO INTO BUSINESS TO DEAL WITH TECHNOLOGY
Let us take the reins and we’ll drive your business to success
What we offer:
What El Dorado Hills business owners are saying about us…
7th Dimension has the technical expertise we needed, coupled with flexibility in the level of support to fit our needs. They are really responsive, prioritizing issues and dealing with them quickly and effectively. We have appreciated their preventive maintenance on our network and the ability to troubleshoot new issues as they occur.
EL DORADO HILLS FIRE DEPARTMENT
When evaluating risk, more often than not, companies overlook the obvious. We look at our strengths, weaknesses, opportunities, and threats. Natural disasters never seem to be thought of during these evaluations. As Hurricane Harvey approached and a great deal of uncertainty regarding its effect on corporate operations resulted, 7th Dimension stepped in as a critical piece in our disaster planning. Because of their quick support and leadership from Josh Holloway, the CEO, we were presented with an array of solutions which resulted in uninterrupted operations for our 30+ locations nationwide.
KELLY CARROLL
Director of Finance
EFFEX Management Solutions
They accommodated our schedule and timing. They implemented their services rapidly and provided a WiFi system with excellent coverage, signal strength, and security. A+ for a job well done.
JOHN
Technical Adviser
Lakehills Covenant Church
WOULD YOUR BUSINESS BENEFIT FROM WORRY-FREE IT?
Download our FREE eBook and find out how proactive IT support can save you money.
We believe every business can achieve more with help from a Managed Services Provider (MSP), but you’ll need to know some basics before choosing one. That’s why we offer this free eBook; no strings attached, just fill out the form for your FREE digital copy.