Organized training programs
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CLIENT EXPERIENCE COMMITMENT
The 7th Di Technologies team understands the importance of quality customer service.
CLIENT BILL OF RIGHTS
We are committed to providing our clients the absolute best IT services and support possible. To that end, we pledge to deliver the following rights to all our clients and would suggest you demand this same level of service, honesty, and integrity from any IT vendor you choose.
A large part of our business comes from referrals from happy, satisfied clients. We want you to recommend us, and we know that will only happen if you are thrilled with our service. That is why we work so hard to go above and beyond the call of duty. The establishment of our Client Bill of Rights, along with our continual and substantial investment in people, processes, and technology, clearly demonstrates our commitment to our clients.
EMPLOYEE CARE = CUSTOMER CARE
At 7th Di Technologies, we are committed to enabling each of our employees to deliver quality customer experiences for all of our clients.
We recognize and reward employees who are motivated to go above and beyond whenever handling client requests and concerns. Our team of professionals is equipped with the essential tools, training, and certification to deliver next-level customer experiences every time.
How do we ensure our team is on the same page when it comes to handling client concerns?
Training programs that cover basic customer service strategies help our team learn how to handle any problems that may arise.
We ensure our team feels prepared to think on their feet and identify credible solutions to challenges clients may be facing.
Our goal is to help solve client’s problems and keep their business running smoothly, so listening to them and really hearing what they have to say is essential.
When employees feel valued, it can be reflected in how they relate with clients. Employee recognition programs motivate our team to do more.
Through regular company meetings, collaboration, and training, all 7th Di Technologies team members keep abreast of company updates and changes.
Our team of professionals understands that no two clients are the same. Each day, our clients have their own routines, workdays, home lives , and struggles that they face every day. At 7th Di Technologies, we always take into consideration what a day in the life of our clients might look like, and strive to deliver a customer experience that compliments their everyday lives.